Contact

General questions are usually answered the same day, bug reports within 24 hours and partnership requests within two business days. Messages arriving over the weekend are picked up on the next working day.

Include the exact address you analyzed, the name of the tool and what you expected to see instead. With those three details most issues can be reproduced immediately; without them the first reply is usually a request for them.

Yes, and these are the most useful messages we get. Describe the decision you are trying to make rather than the feature you imagine — that often leads to a simpler answer, sometimes with a tool that already exists.

The tools are free and self-service, and that is where our focus stays. For questions about interpreting a specific report we are happy to help by email; large-scale ongoing consulting is outside what we do.

Messages are stored so we can reply and follow up, and are forwarded to the contact address configured for the site. They are never used for marketing or shared with third parties.

Turkish or English, whichever you are more comfortable with; both are read by the same people and neither gets a slower reply. Technical details such as URLs, error text and tool names are best pasted exactly as they appear rather than translated.

First check your spam folder, since replies come from a no-reply address that some providers filter aggressively. If the address you entered had a typo the reply simply cannot arrive, so it is worth writing again with the correct address before assuming the message was ignored.